You talk about different kinds of use cases. You're competing with a bunch of different competitors. So all of this is super impressive, obviously, but also very complex. I'm curious, especially with your background as a former head of sales, about how you sell and how you equip a team to be successful selling a product in different verticals, different countries, different use cases.
Yeah, we could spend an hour on that question alone, honestly, because it's very complex, as you know, in terms of how you take a product to market and how you distribute it, both on the application side but also in infrastructure. And then you add the dimension of open source, which adds its own set of challenges. And so, fortunately, I think that's potentially one of the most unique aspects about our company, is the three of us started the company—myself, Yury, and Alexey—and we couldn't be more different in terms of our respective backgrounds.
Alexey created ClickHouse. It's his life's work. He named it; it's short for Clickstream Data Warehouse. So he was thinking about data warehouse use cases when he formed this technology over a decade ago. Yury's been building distributed systems and open source for 25 years at companies like Netflix, Google, and Yahoo. And I've been a student of distribution, with most of that time being spent at Salesforce and then Elastic. And about a third of my career has been spent outside of the U.S.
I lived in Singapore for a number of years. I've lived in Europe on two different occasions. And really, there's no way to shortcut knowledge of how to go into those markets unless you live there. And so I understand the challenges and complexities with doing business internationally and the enormous opportunity of getting it right early. And already over half of our revenue comes from outside of the United States. And that's largely driven by this frictionless self-service motion, where a company in India can onboard onto our technology just as easily as a startup in San Francisco.
And that's showing up in the numbers, which we're really excited about. We use a PEO called Deel, or EOR, whatever you want to call it, to hire these folks remotely in countries where we do not have a legal entity. And Alex and his team have been excellent in providing support to help this international expansion, because we've been growing quickly. We basically went from zero to 150 employees in two years, and we're going to add another 100 in the next year.
And half of those folks are outside of the United States. We've got a ton of people in Western Europe. We've got a team in Australia. We now have a team in Singapore. And so it poses a huge opportunity, and it poses a lot of operational complexity. And then you think about, how do you then cater to these different market segments? And I try to simplify this for people that ask me questions about, okay, I need go-to-market advice. I'm like, well, think about it.
So, put product aside, which is impossible to do, but put the product quality aside. You need to think about internationalization. You need to think about industry orientation. So how do you cater to different industries? Because a bank's going to talk in a very different language than a telco. And then you need to think about market segmentation. So how do you sell to a small company very differently than how you sell to a large enterprise company? And you then need to structure your go-to-market organization to accommodate those three dimensions: internationalization, industry orientation, and market segmentation—the size of the company.
And you're going to have different comp plans to cater to those different segments. You're going to have different messaging to cater to the different industries, and you're going to have different internal requirements to support international expansion, which can be challenging in certain markets. So that's how I think about go-to-market, frankly.
And does that manifest into effectively a bunch of salespeople? Like, the articulation between the bottoms-up PLG motion and then having people that actually talk to customers, especially the largest ones—typically you see that progression over many years, and at some point the switch happens. But again, what's fascinating about ClickHouse, Inc. is that you're doing all of this sort of at the same time. So how does that work as of today? Like, that evolution from what falls into self-service, what falls under sales?
So typically everything starts self-service. That's kind of the top of the funnel. Pretty much somebody could reach out to us.
So you don't have an outbound motion, or not much of it yet?
It's embarrassing to say we really don't right now. We should. We don't. The sales team is very busy just responding to the amount of demand that's coming to us. And it really starts at the top of the funnel when somebody creates a new trial, and we provision credits, we give them a certain amount of time to consume those credits, and we monitor, through telemetry, the engagement. Or they come to us and they create a support case and say, I need help with data onboarding or optimizing my queries or things like that.
And we engage with them. Or somebody will come to us, a large company, and say, I'm looking to migrate off of another piece of technology. We need to do an evaluation, a proof of concept, blah, blah, blah. And so we engage with those folks that way. And I've gone on record to my company, and I'll probably eat these words at some point, and I'm going to contradict myself in the future, and I think I'm largely to blame for this, is I said, hey, success for our company will be if we never have SDRs and CSMs.
And again, I've formed these functions in the past, I've run these functions in the past, so it's not to take away from SDRs and CSMs, but in my experience, both of those functions can often be a crutch for a broader issue inside of the company. It could be around product quality, it could be around marketing and demand generation, it could be around the effectiveness of your sales team, it could be around your renewal rates.
But introducing all of these different functions into the sales cycle, in my experience, is clumsy for the customer's experience. And if you can enable your direct sales team to handle a lead from cradle to grave, I think you're going to drive efficiency as part of your sales organization. I think you're going to improve your customers' buying experience, and you're going to have higher retention and higher expansion because nobody is better equipped to manage that renewal cycle and that expansion than the original salesperson that sold that account or that manages that account, because they know the use case, they know the buying behavior, they know the procurement cycles, they know where the bodies are buried inside of that account.
And having that knowledge transfer occur constantly, it's very difficult to do when you're growing a company as quickly as we grew Salesforce and as quickly as you grow Elastic, because you're constantly carving up territories, and so you're constantly introducing new reps. So that's also intentionally why I've kept the sales team as small as we are, is to really push them to do as much as possible before we really put our foot on the gas with distribution. But if we can continue down this path of self-service the way that Datadog did so effectively in the early years, I think we'll be in really good shape.
And that's the Slootman school of thought, right? Like, no customer success department. I found that fascinating. So the way that works mechanically is that the reps are in charge of, as you said, what was the expression? Cradle to grave. So the reps are in charge of the selling and the upselling. If there's a problem that goes into support, and support is with product?
No, support is its own function inside of the company, reports directly to me, and it's technical support. It's what you'd expect.
Now, what's different about how we're approaching it is our support engineers are as involved in pre-sales as they are in post-sales. And so, because a lot of the cases that come in are when somebody's trying the product out to determine whether or not they're going to use it, those technical cases are sometimes not that dissimilar from the cases that come after the sale. And so that team as well is also helping us not need to hire 100 solution architects, or what I used to call sales engineers.
And that was my first job at Salesforce, was an SE, by leveraging our support team. Yeah, we've made a couple organizational decisions that I think are a little bit unique and sometimes controversial. And you could argue they could sit in certain areas. Product marketing is a great example. Should that sit in corporate marketing? Should that sit in product management? Because of the technical nature of our sale, we felt that that should sit in product management.
Probably. Interesting. So marketing is in charge of demand gen and brand?
Brand, demand gen, events, DevRel probably would be the four ways to think about it. So community, we're very event-heavy. So I was just in Vegas for Google Cloud Next. I'll be in Vegas for AWS re:Invent.
Yeah, you mentioned you were like an SDR at the booth.
It was great. Yuri and I, in our late 40s, are at the booth handing out socks, scanning badges, chasing down leads. It's a lot of fun. And yeah, we'll be at Microsoft Build here shortly. So very event-heavy. We do a lot of the regional events, the regional AWS events, and then we do a ton of meetups. We just had a meetup here in New York where we had over 150 people show up. And that's a great way to foster the community.