There is a need, actually, to have platforms where, in fact, you need the three types of things. Really, it is about having analytics so that you've got a clear, detailed view about the past. It's about having predictive capabilities so that you can build forward-looking models. And it's about having generative-type capabilities so that you can actually build agents, automate workflows, and actually integrate and interact with the rest of the world.
Metrics, models, and agents. Talk a little bit about what you see on the ground in terms of the reality of generative AI deployments within Dataiku customers. And again, you tell me, I'm never quite sure which customers are public or not, but we're talking about some of the largest companies in the world.
We indeed have the luck to work with north of 700 enterprise customers, among which Morgan Stanley, Michelin, Novartis, Perdue Farms. So, across all sectors and industries, really, those customers are all going through the journey of modernizing their data, meaning being better at doing analytics and so forth, building more and more models, and getting into usage of generative AI. Those use cases are all very exciting, meaning there's lots of excitement about, oh, you can build more with AI. There is also a fear or question of understanding the risks.
So, on one side, the nature of the market is that companies want to understand how they will build and scale generative AI-type projects, how they're going to scale agents, understand the development model for it, how you have the right guardrails, the right lifecycle, and so forth, which is what we help them with. And on the other end, there is lots of excitement about key projects and things where they were able to automate repetitive tasks or very difficult tasks using generative AI.
And without naming names, can you talk about any kind of examples of what people have actually done? It seems that so far we are in the kind of low-hanging-fruit, easy-win part of the market cycle, where people do things like search and chatbots and that kind of stuff.
Yeah. And I think that's not really where the excitement is coming from. There are always three buckets in this type of innovation. You've got the false low-hanging fruits, you've got the very hard stuff, and you've got things in the middle. And what's interesting to me are the things in the middle. The low-hanging fruits, like chatbots, have the issue that even if you deploy to the whole enterprise a way to be better at summarizing emails or doing some task and you get some level of productivity out of it, it's very hard to keep long-term excitement.
And I think it's not necessarily the role of the data teams or the AI teams to make that happen.
And why is that? Why is it hard to keep long-term excitement about it?
Because even if you've got 5% or 10% productivity for everyone because you were better at delivering productivity or searching for how to submit expenses, meaning this kind of use case, ultimately those capabilities will become built-in capabilities of our day-to-day productivity tools. And so I don't think it's long-term excitement. That's not how you build or transform your company. And it's also not necessarily how you think about transforming your organization, changing the P&L of your organization or your business unit or whatsoever. What we've seen, on the other end, are situations where people are focusing on something in the middle, as in, like, not for the full company, not completely changing a given job, but focusing on repetitive hard tasks that can be automated.
And I think that those types of projects need to be pursued by the business, as in people having a good understanding of what is the end-to-end process and helping with that. We've seen, for instance, some legal teams using our platform in life sciences in order to better understand the patentability landscape, or to make some arguments, or to analyze the overall state of the art in order to generate all of the documents they needed to generate. And suddenly, you can have the work of 20 days of someone that can be very much facilitated because the machine can actually do all of the information gathering, the summarization, if you define the proper business rules and understand where to look for.
Those topics are not easy because all of those domains were things that are being done by very talented professionals that needed to look into some structured database of molecules or demographic data, needed to look into prior art, internal databases, and so forth, needed to challenge some of the output and so forth. And all of this can be steps into an agent or into a workflow that can be built within our platform. But you need this translation from the process and then what the person was doing in those 20 days into the system, as in the various steps that you implement.
We've seen scenarios of operators of big plants that had to do every day one hour or so of summarizing the operation of the day and build a daily report of the day, where they were able, using our platform, to automate the generation of this report and turn that one hour into 10 minutes of checking the data. And again, it's harder than summarizing your email because when you build those reports, those reports would be used for safety purposes down the line. As in, when there is a safety issue, someone will look at past reports and past daily reports to look for similar cases.
And so you need to make sure that you've got the right data, meaning it's the right metric, the right pressure. You don't want hallucination there. So you need to build it in a specific manner and with specific tests to guarantee that. Because it's an actual enterprise business process. It's not like I'm generating an image to post on Twitter. There are more strings attached. You can get tons of productivity. And I think that enterprises will transform themselves by multiplying all of those agents that will, step by step, automate the most repetitive tasks requiring gathering information and fact-checking and so forth in the loop.
So that jobs can be augmented and humans can focus on the most creative or important or impactful part of their job.
So what does it look like? Sort of fast-forward here to wrap it all up. So this combination of different types of models, like lots of generative AI, lots of agents that operate on both predictive machine learning kind of models and generative AI models. And then there'll be some vendors that will provide AI in the box, sort of like the way SaaS companies have been doing it, and then a lot of homegrown custom automation. Is that how you think about it?
I think that first you will have lots and lots of capabilities coming from existing vendors and platforms, meaning your CRM will have agents in it, your HR system will have agents in it, your ERP will have agents in it, and your support platform will have agents in it. Yeah, great. And this will happen and will provide productivity out of the box. Then enterprises, in order to differentiate and transform themselves, will also need to build their own agents on everything, which is about stitching together the data from one vendor to the other, or the overall process, or the thing they actually built, meaning what makes them different.
And especially you have all of those agents that are about helping the enterprise and helping people make the right decisions or come up with the right information to support the decision. All of the agents related to, essentially, decision-making. Today, lots of those tasks are very cumbersome and require lots of thinking. You've got lots of people helping with that. And the agents that could help an enterprise to be smarter, I think, are the ones that many enterprises will want to actually keep building themselves.