We use the term agent a bunch of times. That's obviously the term du jour. And I'm sure, as an investor, you get 10 pitches every day about agent frameworks. So maybe it's still worth starting with a definition, as people hear the term but may be struggling with what it is. And then, yeah, thoughts on where we are on that and how well it currently works and will work in the future.
Agents are super exciting. We kind of used to just call them modes. Like, we had this Genius Mode, and then everyone talks about agents too, just not equally distributed. But it's a little bit easier now to define because I already talked earlier about everything being a neural sequence model. And it turns out, if you just think about neural sequence models and what are all the sequences in the world of things that you can train on, you can train on language, programming languages, images, proteins, but you can also train on sequences of actions.
And those actions could be clicks inside a website. They can be the decision to write code, the decision to actually run that code. Huge security nightmare too, by the way. If you let AI write arbitrary code and then it will execute on your machines, people will immediately ask it to mine some Bitcoin, and the machine's gone. So it's an interesting question there. But neural sequence models are essentially, when they're trained on actions, we call them agents. And you could also call it a large language model on the language of actions and words and other things.
But ultimately, what the result here is, is that I think in the next few years, we're going to see more AI agents surfing the web than people surfing the web, which will change everything quite a lot in terms of how the web's monetized, like how much advertising you're seeing. But also, you have your own personal assistant. You don't really care when you—when I ask my—I'm fortunate enough to have a personal assistant. Like, when I ask them to help me book this flight, I don't care about all the ads that they might see in the process of helping me book this flight.
I just care about that flight being done. So it's a huge unlock, I think, for humanity to have it. But it will change the internet.
Yeah, terrible news for the people who rely on the clicks for their business model.
Potentially, yeah. Now, of course, they might rely on you getting things done, and then it'll be great, right? And the knowledge is still important. And there are lots of ways we're all thinking about how to make that work for everyone and how to keep the internet open, but also help people still monetize the most useful and unique content. But agents, I think, are exciting for a lot of people because they get things done, right? And in our case, our Genius Mode, now called Genius Agent, already had the option to search the web, to decide whether it should search the web or not.
And searching the web is an action, right? It had the option to decide to take a bunch of facts and put them into a program and then run that program. That's another action. And it's really one of the most powerful meta-actions, right? Because code—software—is eating the world. AI is eating software. If you have an agent writing software and being able to execute that software, there's a lot of exciting stuff that can be done. Now, it's also a huge security nightmare, right?
You don't want someone to say, "Go and do a DDoS attack on this website," right? And now the agent writes, does exactly what you're asking it to do. So there's a lot of complexity and a lot of engineering. Just like with self-driving cars, there's a lot of engineering to get it right. If it's 95% correct 14 times, now half the time the overall sequence is wrong, right? And certainly if it's 50 steps, it'll almost always be wrong on some level, right? Now, of course, there's lots of ways you can try to engineer your way around those and have tests and unit tests and double-checks and other agents that verify the thing.
So, a lot of ways, but it's not going to be as trivial. And again, there are some inflated expectations of how quickly that can happen and how many things can be done. And there's also, when I saw some tech demos and someone is like, "Book me this flight with my family to London or something, and book the hotel and the car and everything." And then I looked at it, and it's like, "Done, done, done. Check." And I'm like, "No way in hell that was real."
Because if you've ever booked a flight, unless you're very fortunately fabulously wealthy, the number of complexities in an interface that Expedia and a bunch of other people have solved for people is just very high. And some people say, "I would rather wait two hours in a layover and save $200." And other people say, "I'd much rather not and do the opposite. I'd rather save two hours and pay $500 more because my time is extremely valuable." And your AI agent does not yet know all of those things about you.
And it's going to take some time for the AI agent to really internalize and learn and get trained by people to have the AI and the memorization and personalization to do all of that really well. So it will take time, but it's obviously coming.
And do you think it's one of those examples where large companies may have an advantage? Your former employer, Salesforce—and for context, your prior company was called MetaMind, and you sold it to Salesforce years ago successfully. And then you became the chief scientist at Salesforce. You had your hands all over Einstein AI. So precisely, Einstein was rebranded Agentforce, I believe, a few days ago. What do you make of that? Do you think if you're Salesforce, you're uniquely positioned to do at least agents in certain domains because you've got massive amounts of sort of action data, if you want?
Yeah. If you can actually get sequences of actions, like an email comes in and now you have full knowledge of these are the 10 clicks. I now fill out this form. Someone wants a replacement in their service. Now I can go into different software tools and actually order that replacement to get the shipping label, get the thing shipped out, and you understand all these sequences, that would be incredible. Now, there is, of course, the complexity in all of enterprise software, which is no enterprise wants you to train on their data for anyone else, right?
And so anyone who has, in theory, a ton of data, it's like, in practice, it's tenant-based, and you can't access any of it for anyone else, right? Each company now doesn't have that much data anymore. Already you shrink it quite a bit. Now only the really large companies will have enough data internally to be able to really automate a bunch of workflows. At the same time, if you have all the workflow already, you understand the processes, you've helped people build the software to do certain things.
I think AI and agents will be infused into basically every product of companies that have decent numbers of resources, right? And so the question is, when does it make sense to think of AI as just an additional feature for a company versus when does AI create a completely new kind of category of software that you would want to interact with differently than in the past? So you have, in the past, sort of examples like that was Slack. Like, Slack was kind of a unique new category, right?
And yeah, you kind of had WhatsApp and iMessage and whatever, but you wanted it to be a different way of interacting with all your folks in your team and different threads. And the design was just really well done. And so it became a new kind of category. You.com is a productivity engine, is kind of a new category where you actually want a different product, a different flow, design, and processes where you have your agents that will do a lot of knowledge work, in our case, for people.
Right. And we have hedge funds, and one of the largest hedge funds in the United States. We have tech unicorns like Mimecast and cybersecurity companies. We have universities like Maryville University, we have biotech firms like Elucidata and others. They all care about accuracy, and they see the benefit of having a separate tool that isn't just like—you could argue, like, well, you could kind of incorporate intelligence and knowledge work and so on into PowerPoint, right? And I'm sure Microsoft will incorporate some AI into PowerPoint, into Word, into Excel, and so on.
But there's also, like, a new software category here, I think, that's forming. And I think the same thing will be true for Salesforce. Not every Salesforce employee can do their entire work within just Salesforce, right? You still have an email client, you may still use Word and PowerPoint. And so if you had an agent, sometimes that agent needs to be completely out of the browser on the entire desktop, potentially. But in some cases also, if you can have an entire workflow within Salesforce, then my hunch is over the next few years, more and more of that workflow, if it feels very repetitive, employees are going to be like, I want to work in a company where if I give 10 examples of a workflow to my tools, I expect that tool to then automate that for me for the rest of my year or career.
And that will happen if that's all within Salesforce. They're very uniquely positioned to be able to automate more and more of those workflows.
Fascinating. So I guess, first of all, congratulations on your Series B. So you closed a $50 million round announced a few weeks ago. Always an important milestone in the life of a company. So great stuff. And then the other big thing that caught my attention, and a lot of people following the company, was precisely what you alluded to, which is that now, in addition to the consumer-facing product—do you call it a search engine? Do you call it an answer engine?
What do you call it, by the way?
We now call it a productivity engine.
Productivity engine, as you just described.